IT managers using the single-vendor smartphone style solution already have answers about mobile device management, policy and process. Mobile middleware provides the management tools. The devices come from the carrier, and everything is secured through the carrier data connection.

Companies that anticipate supporting multiple types of mobile devices from different vendors have a broader set of challenges in managing corporate mobility. In this model, devices are provisioned by a combination of mobile operators, users and IT managers. We've already gotten the call about the VP or CEO who wants to use his Apple iPhone at work, and we know what's ahead of us.